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Refund Policy

Refund & Return Policy for Shiny Basics

Effective Date: April 27, 2025

Thank you for shopping with Shiny Basics! We want you to feel confident about your purchase. If something isn’t right, we’re here to make it better.

1. Returns Eligibility

We accept returns for unopened, unused, and undamaged products within 30 days of delivery.

To be eligible for a return:

  • Items must be in original packaging and unused

  • Proof of purchase is required (order number or receipt)

  • You must notify us before sending anything back

We do not accept returns on:

  • Opened or used cleaning products

  • Gift cards or promotional items

  • Items marked as final sale

2. Damaged or Defective Items

If your product arrives damaged, leaking, or defective, please contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the issue

  • A description of what went wrong

We’ll offer a replacement or full refund, depending on your preference and product availability.

3. How to Request a Return or Refund

📧 Email us at adrian@shinybasics.com with:

  • Your name

  • Order number

  • Reason for return

  • Photos if applicable

Once approved, we’ll send return instructions and shipping details. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refund Processing

Once we receive your return and inspect it, we’ll notify you. If approved, your refund will be issued to your original payment method within 5–10 business days.

Note:

  • Shipping costs are non-refundable

  • Depending on your bank, it may take additional time for funds to appear

5. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return your purchase and place a new order.

6. Cancellations

Orders can only be canceled if they haven’t shipped yet. Email us immediately at hello@shinybasics.com and we’ll do our best to help.

7. Questions?

We’re a small business and we care deeply about our customers. If you have questions or need help, please don’t hesitate to contact us!

📬 Email: adrian@shinybasics.com
📦 Shipping region: United States only

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